In the News

Mar 05, 2021Internet Explorer will no longer be supportedInternet Explorer will no longer be supported by Canpar Express effective April 2021. We recommend upgrading to one of the latest browsers such as Chrome, Safari, Edge or Firefox. If you choose to continue to use Internet Explorer, you will experience limited functionality and unusable pages.

Canpar Express will be implementing an upgrade to our security protocols in April 2021. In April 2021 we will only support TLS version 1.2 and newer (TLS 1.2 is the current standard). Please ensure that TLS 1.2 is enabled on your web browser.
Mar 14, 2023Professional & Administrative ServicesEffective April 15th, Canpar Express will be applying a fee on professional and administrative services. These will include, but not limited to, Invoicing adjustments deemed to be the result of customer errors and technical resources beyond the support of Canpar owned shipping systems. Fee may also apply to operational services provided outside of the scope of our normal operations.
Sep 13, 2023Upcoming Changes to CanShip, API integrations, and Invoice FormatsWe are introducing enhancements to Canpar Express Web Services (CanShip) on Oct 22, 2023. Changes include Delivery Photo and Delivery Signature options, Signature Required/Adult Signature options, and Schedule Pickup V2.

Communications have been sent out earlier to the API customers and partners regarding the changes to be incorporated by October 22, 2023. To view the communication, please click here (technical documentation is included within the communication).

Additionally, there will be two new charges added to the invoicing formats:

1. Carbon Surcharge

2. Poor Label Quality
Sep 04, 2024 General Rate Increase 2024We are updating rates as of October 4, 2024. As always, Canpar Express is committed to providing enhanced partnership improvements in response to industry needs and suggestions. Updated rates and Terms and Conditions will be posted on this date.
Sep 27, 2024 Canpar Express Peak Season Surcharge - October 4, 2024 Canpar will be implementing a Peak Season Tire Surcharge of $20 per piece effective October 4th
Oct 22, 2024Canpar Express Peak Season Surcharge October 2024
Nov 15, 2024Canada Post StrikeDue to Canada Post strike, packages to remote areas may see delays
Apr 21, 2025Upcoming Update to Extended Area Zone Guide - Effective May 25, 2025As part of our ongoing commitment to enhance service through feedback and suggestions from our customers and industry partners, we will be updating our Extended Area zone guide, effective May 25, 2025 including the addition of several new postal codes. The new Extended Area Zone and Rate Guide will be posted prior to the effective date. Thank you for your continued support.
Apr 23, 2025Changes to Manual Pickup Record BillingAs part of our commitment to sustainability and improved service, Canpar Express is updating the billing process for Manual Pickup Records.

Effective Immediately:
  • Billing will be based on completed delivery scans.
  • Charges will reflect the weight and size measured during transit.
  • The service date will align with the manifest date.

Invoice Note:
  • On Excel invoices, the date will appear as the "Manifest Date".
  • On PDF invoices, it will appear as the "Shipping Date".

Please note: Declared Value coverage will no longer be available for Manual Pickup Records. For full coverage and access to advanced tools, we recommend switching to our online shipping application.

For any questions, contact us at 1-800-387-9335.

Thank you for choosing Canpar Express.
May 02, 2025Demand surchargesDuring times of elevated volumes, high demand for capacity, and increased operating costs across our network, Canpar Express will implement Demand Surcharges formerly referred to as "Peak Surcharge" on page 6 of the Canpar Express Terms of Service.

Demand surcharges are determined based on regular assessments of shipment volume and capacity within our network to accommodate abnormal market conditions. Canpar Express reserves the right to reassess and/or reinstate Demand Surcharges during times of elevated volumes, high demand for capacity, and increased operating costs across our network at its sole discretion.
May 16, 2025Residential Demand SurchargeEffective May 18, 2025, until further notice, a Residential Demand Surcharge of up to $2.50 per shipment may apply to customers that ship more than 1,500 residential shipments per business day or 7,500 residential shipments per week, in any week during the potential Canada Post service disruption.

This charge will apply only to volume that surpasses 100% growth over a customer's weekly average of residential shipments as measured between week ending April 5, 2025, and week ending May 3, 2025, and where expressed written consent for the increase in residential shipments was not provided by Canpar Express. Once applied, the Residential Peak Surcharge will apply to the increase in residential shipments as determined by Canpar Express in its sole discretion.
Sep 03, 2025General Rate IncreaseWe are updating rates as of October 3, 2025. As a proudly Canadian owned company, Canpar Express is committed to providing enhanced partnership improvements in response to Canadian and international industry needs and suggestions. Updated rates and Terms and Conditions will be posted on this date.
Jan 15, 2026Canpar Express Enhances Online Shipping Experience with New Pick Up on Demand Portal

Today we are launching a new and improved Pick Up on Demand portal designed to enhance the experience of using online shipping services by Canpar Express by making it easier and more intuitive for your business. This is the first of several changes planned in 2026 to Canpar Express' online shipping options. These online shipping changes will be launched in phases:

  • Phase 1: Pick Up on Demand - Launching Q1 2026, featuring an updated look while maintaining the same ability to ship packages and pay via credit card.
  • Phase 2: Small Business Portal - Launching Q2 2026, offering more intuitive features designed specifically for small business customers.
  • Phase 3: New and improved CanShip for account-based shippers - Launching later in 2026, providing enhanced integration options and features for a seamless, integrated shipping experience.

Key features of the online changes launching in 2026 include:

  • Marketplace plugins to automatically import your online orders
  • Ability to receive association discounts without having to set up an account
  • Option to use your Canpar Express account and access customized pricing
  • Access to Canpar Express services and other TFI International transportation solutions
  • All orders, activity, and history in a single online platform for automation, control, and real-time visibility
Feb 06, 2026Canpar Express Launches New Online Billing CentreIn the coming months, Canpar Express will introduce a new online Billing Centre designed to make billing management easier, more transparent, and more efficient for customers. The platform provides secure, self-serve access to billing information — all in one centralized location.

Key features include:
  • View, manage, and download invoices
  • Make secure online payments
  • Set up automatic payments
  • Access current and historical billing information
  • Generate customized billing and reporting insights
  • Search, filter, and track invoice status and balances
  • Secure, 24/7 self-serve access

The Canpar Express Billing Centre is designed to simplify billing, improve visibility, and save customer's time. Stay tuned for more details ahead!
Mar 02, 2026Upcoming Update to Extended Area Zone Guide - Effective April 3rd, 2026As part of our ongoing commitment to enhance service through feedback and suggestions from our customers and industry partners, we will be updating our Extended Area zone guide, effective April 3, 2026 including the addition of several new postal codes. The new Extended Area Zone and Rate Guide will be posted prior to the effective date. Thank you for your continued support.


Mobile Apps

Canpar Express goes MOBILE!

iPhone, iPad and Android users now have the ability to download the Canpar Express Mobile App and use essential Canpar Express functions on the go. The application allows you to track parcels, rate shipments and locate terminals in real time. Some of the cool features are:

  • Utilize the integrated barcode scanner by scanning a barcode with the mobile device’s camera.
  • Keep items you want to track in a list of parcels for your tracking convenience.
  • Pinpoint terminal locations and use the integrated maps to get directions for your convenience.
  • Register with MyCanpar to get customized rates, allowing you to access custom information with your current MyCanpar portal login.

Here's how to get started:

Download our Mobile App from the App Store.





Social Media

youtube YouTube

Click on the links below and view Canpar Express’s exciting new videos. Each video has a unique theme - Technology, Ease of Use and Footprint.


Technology

Check out our state of the art delivery hub with industry-leading technology that seamlessly manages thousands of parcels daily. We’re proud of it and we think you’ll be impressed too. Choose technology you can trust for all your shipping needs.

Ease of Use

Shipping shouldn’t be complicated and we get it. To make shipping simple, you have your own personalized anytime / anywhere portal which is fully supported by our excellent customer service team. This portal allows easy access to real-time tracking, label printing, rate calculation and detailed invoices, to name a few.

Footprint

Learn more about us and our commitment to local communities, our philosphies, and our small business approach with a big business reach. As a proudly Canadian company, we support a number of charities and organizations from coast to coast and strive to have a positive impact on our community.



Tuned in with Lucy Zilio

Watch as Lucy Zilio from OMNI’s Tuned In spends a day on the road with Canpar Express!

Privacy Policy | Terms of Use | Terms of Service
TFI International consists of wholly-owned, independent subsidiaries, each of which is recognized for its unparalleled expertise. Our network of specialized companies offers highly efficient, global solutions to our clientele in four well-defined business segments: Package & Courier, LTL, Truckload and Logistics.