In the News

Mar 12, 2020COVID-19 updatenull
Mar 13, 2020COVID-19 updatenull
Mar 18, 2020COVID-19 updatenull
Mar 23, 2020COVID-19 updatenull
Mar 24, 2020COVID-19 updatenull
Apr 08, 2020COVID-19 updatenull
Apr 14, 2020COVID-19 updatenull
Nov 11, 2020COVID-19 updatenull
Mar 05, 2021Internet Explorer will no longer be supportedInternet Explorer will no longer be supported by Canpar Express effective April 2021. We recommend upgrading to one of the latest browsers such as Chrome, Safari, Edge or Firefox. If you choose to continue to use Internet Explorer, you will experience limited functionality and unusable pages.

Canpar Express will be implementing an upgrade to our security protocols in April 2021. In April 2021 we will only support TLS version 1.2 and newer (TLS 1.2 is the current standard). Please ensure that TLS 1.2 is enabled on your web browser.
Jun 17, 2021Extended Area UpdateEffective July 1st, 2021 our Extended Area rates and points will be updated.
Jun 18, 2021New Peak SurchargeEffective July 19, 2021.
Jul 09, 2021Service GuaranteesEffective Monday, July 12th, Canpar Express service guarantees will be reinstated.
Jul 13, 2021Service Delay - BC WildfiresDue to the wildfires in BC, some areas may experience service delays at this time.
Sep 15, 2021New Peak Season SurchargeEffective October 15th, 2021 to January 15th, 2022.
Nov 16, 2021Service Delays - BC Rainfall and FloodingDue to extreme weather conditions and road closures into and throughout British Columbia, service delays may be experienced. Where possible, updated delay scans will be applied. Please continue to track your shipment and sign up for status notifications under Delivery Options.
Nov 18, 2021UPDATE: Delay and Suspended Service to Interior BCDue to extreme weather conditions, inaccessible roads, and highways; service to the lower mainland of British Columbia from outside of the lower mainland is suspended until further notice and Service guarantees to all British Columbia destinations are suspended.

At this time shipments destined to the Lower Mainland from outside of British Columbia will not be accepted. For greater certainty, shipments originating from and delivering to the lower mainland of BC will be accepted for service.

Freight currently in our network consigned to the affected areas is encountering delays because of limited transportation options, please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress.

Effective immediately, freight tendered to the impacted areas will be subject to a retention and Extended Area Surcharge as a zone three (3).

Please continue to monitor the service alerts and updates page on our website or click here for a list of impacted areas.
Nov 23, 2021Service resumption into / out of lower mainland BCEffective Tuesday November 23, 2021

Although extreme weather conditions, challenging roads, and highways continue to impact Ground service to the lower mainland of British Columbia from the rest of Canada, progress has been made by local crews to restore limited movements into and out of BC.
    -  As a result of the progress made and the need to restore the movement of goods destined to and from the Lower Mainland of British Columbia and the rest of Canada, we are resuming service as follows:
    -  For shippers outside of British Columbia, Ground service will resume effective immediately to all points in BC except where Local evacuation orders are still in place.
For shippers within British Columbia, service to the rest of Canada by Ground will resume Wednesday November 24, 2021

Extended Area Surcharges to all impacted areas have been removed / restored to their original levels effective November 23, 2021.

Freight currently in our network and any new shipments destined to the affected areas within BC is expected to encounter continuing delays as we work to clear the backlog. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress.

Thank you for your patience and thank you to the crews working diligently to restore service in British Columbia during this challenging time. Our thoughts and prayers continue to be with those impacted.

Please continue to monitor the service alerts and updates page on our website for any changes.
Nov 24, 2021Service to Lytton and Merritt, BC temporarily suspendedPlease be advised, service to Lytton and Merritt, BC (V0K & V1K) has been temporarily suspended and we are no longer accepting freight to these destinations at this time. Please continue to monitor our website for further updates.
Nov 26, 2021Fuel Surcharge Levy British ColumbiaEffective Wednesday, December 1st, 2021

Due to ongoing infrastructure issues within British Columbia (BC), significant challenges remain in transporting freight to, from and within BC. As a result of these challenges, we are experiencing unforeseen increases in cost to serve in these areas.

To ensure we continue to meet the ongoing shipping needs of our customers, effective Dec. 1st, 2021, a fuel surcharge levy of 4% will be implemented for all Ground shipments to, from and within BC. All postal codes that commence with the letter 'V' will receive the increased Fuel Surcharge until further notice.

As an example, if the current fuel surcharge (FSC) is 15%, 4% will be added to the then current Fuel Surcharge for shipments to, from and within BC, resulting in a 19% Fuel Surcharge. All other shipments would continue to be assessed a 15% Fuel Surcharge. See below for the current FSC schedule. For the complete FSC guide page.

Nov 29, 2021Ground Service From the Lower Mainland of British Columbia and Vancouver Island - Temporarily SuspendedDue to the heavy rainfall forecast and risk of flooding and debris flow causing road closures throughout British Columbia (BC), Ground Service from the Lower Mainland of BC and Vancouver Island to the rest of Canada is temporarily suspended, effective immediately.

Shipments originating from and destined to the Lower Mainland of BC and Vancouver Island as well as shipments originating from the rest of Canada destined to BC are still being accepted. Please continue to monitor our service updates page for any changes.

Please note that shipments destined to and originating from BC will continue to be delayed as a result of the ongoing weather and infrastructure issues throughout the province. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress.

Thank you for your patience and thank you to the crews working diligently to restore service in British Columbia during this challenging time. Our thoughts and prayers continue to be with those impacted.

Please continue to monitor the service alerts and updates page on our website for any changes.
Nov 30, 2021Severe weather conditions impacting service to NewfoundlandSevere weather that has impacted ferry service and caused damage to infrastructure has resulted in limited access to/from ports and other areas within Newfoundland (NF). As a result, we are experiencing delays of up to 7+ days to various destinations throughout NF.

Shipments destined to areas of NF that are inaccessible will be held at a Canpar Express terminal to be processed once access to the impacted area allows.

Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress.

Thank you for your patience and thank you to the crews working diligently to restore access to the impacted areas within Newfoundland.
Dec 02, 2021Service resumption to, from, and within BC, with the exception of LyttonAll service levels have resumed to, from and within the lower mainland British Columbia and Vancouver Island, with the exception of Lytton which is still inaccessible.

Freight currently in our network and any new shipments destined to the affected areas within BC is expected to encounter continuing delays as we work to clear the backlog. Please continue to monitor your shipments online or register to receive automated notifications on the status of your shipments as they progress.

Please continue to monitor the service alerts and updates page on our website for any changes.
Dec 21, 20212021 Holiday Hours of OperationCustomer Service
December 24th - 8:00am to 5:00pm EST
December 31st - 8:00am to 5:00pm EST

Terminal Parcel Drop Off & Pickup
If you would like to pick up or drop off a parcel over the holidays, please see the attached list of terminal hours of operation.

From our family to yours, we wish you happiness and health this holiday season!
Jan 14, 2022Reduced Peak SurchargeEffective January 16, 2022.
Jan 17, 2022Severe weather conditions impacting service in Ontario and Quebec.Due to significant snow fall, we are experiencing service delays throughout Ontario and Quebec.
Jan 31, 2022Service Delays in the Ottawa areaPlease note, due to the ongoing protests in the Ottawa, several areas in the downtown core are inaccessible. Pickup and delivery services may experience delays.

Feb 01, 2022BC Fuel Surcharge Levy LiftingEffective Saturay, February 12th, the BC Fuel Surcharge Levy will no longer be applied to shipments destined to, from, or within BC.
Feb 15, 2022Family Day Hours of OperationIn observation of Family Day, our operations will be closed in all provinces except Quebec and Newfoundland on Monday, February 21st, 2022.

Customer Service will be available via phone only from 8:00 am to 5:00 pm EST. Live Chat will be closed.

Wishing you and your loved ones a Happy Family Day!
Mar 01, 2022Service to Ukraine and area temporarily suspendedDue to the current situation in Ukraine and closed airspace, we have temporarily suspended all International services to and from the following countries:
  • Ukraine
  • Russia
  • Belarus

  • Shipments that are currently in transit to any of the above destinations will incur a delay.

    Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress.

    We will continue to monitor this situation closely and provide updates as they become available.

    Our thoughts are with those who have been impacted by these devastating events.
    Mar 17, 2022Service delays affecting Cornerbrook and StephenvilleDue to network delays, pickup and delivery service to Cornerbrook and Stephenville may be impacted. Delays are expected to affect these areas for the next 5-7 business days.

    Please continue to track your shipment and sign up for status notifications under Delivery Options.
    Apr 05, 2022Canpar Express is now an Amazon approved carrierWe are excited to announce that Canpar Express is now an Amazon integrated carrier, providing real-time tracking status to Amazon.This means sellers on Amazon will now be able to select Canpar Express from the Sales Channel dropdown list and VTR (Valid Tracking Rate) will be positively impacted by this enhancement.
    Apr 13, 2022Service delays expected in Manitoba due to severe weatherDue to severe weather conditions and road closures into and throughout Southern Manitoba, service delays may be experienced. Please continue to track your shipment and sign up for status notifications under Delivery Options.
    May 12, 2022Winnipeg terminal movingPlease note, our Winnipeg terminal is moving.

    Effective May 16th, 2022, our new address will be:

    691 Oak Point Highway
    Rosser, MB R0H1E0

    Terminal hours will remain the same.


    Mobile Apps

    Canpar Express goes MOBILE!

    iPhone, iPad and Android users now have the ability to download the Canpar Express Mobile App and use essential Canpar Express functions on the go. The application allows you to track parcels, rate shipments and locate terminals in real time. Some of the cool features are:

    • Utilize the integrated barcode scanner by scanning a barcode with the mobile device’s camera.
    • Keep items you want to track in a list of parcels for your tracking convenience.
    • Pinpoint terminal locations and use the integrated maps to get directions for your convenience.
    • Register with MyCanpar to get customized rates, allowing you to access custom information with your current MyCanpar portal login.

    Here's how to get started:

    Download our Mobile App from the App Store.





    Social Media

    youtube YouTube

    Click on the links below and view Canpar Express’s exciting new videos. Each video has a unique theme - Technology, Ease of Use and Footprint.


    Technology

    Check out our state of the art delivery hub with industry-leading technology that seamlessly manages thousands of parcels daily. We’re proud of it and we think you’ll be impressed too. Choose technology you can trust for all your shipping needs.

    Ease of Use

    Shipping shouldn’t be complicated and we get it. To make shipping simple, you have your own personalized anytime / anywhere portal which is fully supported by our excellent customer service team. This portal allows easy access to real-time tracking, label printing, rate calculation and detailed invoices, to name a few.

    Footprint

    Learn more about us and our commitment to local communities, our philosphies, and our small business approach with a big business reach. As a proudly Canadian company, we support a number of charities and organizations from coast to coast and strive to have a positive impact on our community.



    Tuned in with Lucy Zilio

    Watch as Lucy Zilio from OMNI’s Tuned In spends a day on the road with Canpar Express!