In the News

Mar 12, 2020	COVID-19 update	null
Mar 13, 2020	COVID-19 update	null
Mar 18, 2020	COVID-19 update	null
Mar 23, 2020	COVID-19 update	null
Mar 24, 2020	COVID-19 update	null
Apr 08, 2020	COVID-19 update	null
Apr 14, 2020	COVID-19 update	null
Nov 11, 2020	COVID-19 update	null
Mar 05, 2021	Internet Explorer will no longer be supported	Internet Explorer will no longer be supported by Canpar Express effective April 2021. We recommend upgrading to one of the latest browsers such as Chrome, Safari, Edge or Firefox. If you choose to continue to use Internet Explorer, you will experience limited functionality and unusable pages. Canpar Express will be implementing an upgrade to our security protocols in April 2021. In April 2021 we will only support TLS version 1.2 and newer (TLS 1.2 is the current standard). Please ensure that TLS 1.2 is enabled on your web browser.
Jun 17, 2021	Extended Area Update	Effective July 1st, 2021 our Extended Area rates and points will be updated.
Jun 18, 2021	New Peak Surcharge	Effective July 19, 2021.
Jul 09, 2021	Service Guarantees	Effective Monday, July 12th, Canpar Express service guarantees will be reinstated.
Jul 13, 2021	Service Delay - BC Wildfires	Due to the wildfires in BC, some areas may experience service delays at this time.
Sep 15, 2021	New Peak Season Surcharge	Effective October 15th, 2021 to January 15th, 2022.
Nov 16, 2021	Service Delays - BC Rainfall and Flooding	Due to extreme weather conditions and road closures into and throughout British Columbia, service delays may be experienced. Where possible, updated delay scans will be applied. Please continue to track your shipment and sign up for status notifications under Delivery Options.
Nov 18, 2021	UPDATE: Delay and Suspended Service to Interior BC	Due to extreme weather conditions, inaccessible roads, and highways; service to the lower mainland of British Columbia from outside of the lower mainland is suspended until further notice and Service guarantees to all British Columbia destinations are suspended. At this time shipments destined to the Lower Mainland from outside of British Columbia will not be accepted. For greater certainty, shipments originating from and delivering to the lower mainland of BC will be accepted for service. Freight currently in our network consigned to the affected areas is encountering delays because of limited transportation options, please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress. Effective immediately, freight tendered to the impacted areas will be subject to a retention and Extended Area Surcharge as a zone three (3). Please continue to monitor the service alerts and updates page on our website or click here for a list of impacted areas.
Nov 23, 2021	Service resumption into / out of lower mainland BC	Effective Tuesday November 23, 2021 Although extreme weather conditions, challenging roads, and highways continue to impact Ground service to the lower mainland of British Columbia from the rest of Canada, progress has been made by local crews to restore limited movements into and out of BC.     -  As a result of the progress made and the need to restore the movement of goods destined to and from the Lower Mainland of British Columbia and the rest of Canada, we are resuming service as follows:     -  For shippers outside of British Columbia, Ground service will resume effective immediately to all points in BC except where Local evacuation orders are still in place. For shippers within British Columbia, service to the rest of Canada by Ground will resume Wednesday November 24, 2021 Extended Area Surcharges to all impacted areas have been removed / restored to their original levels effective November 23, 2021. Freight currently in our network and any new shipments destined to the affected areas within BC is expected to encounter continuing delays as we work to clear the backlog. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress. Thank you for your patience and thank you to the crews working diligently to restore service in British Columbia during this challenging time. Our thoughts and prayers continue to be with those impacted. Please continue to monitor the service alerts and updates page on our website for any changes.
Nov 24, 2021	Service to Lytton and Merritt, BC temporarily suspended	Please be advised, service to Lytton and Merritt, BC (V0K & V1K) has been temporarily suspended and we are no longer accepting freight to these destinations at this time. Please continue to monitor our website for further updates.
Nov 26, 2021	Fuel Surcharge Levy British Columbia	Effective Wednesday, December 1st, 2021 Due to ongoing infrastructure issues within British Columbia (BC), significant challenges remain in transporting freight to, from and within BC. As a result of these challenges, we are experiencing unforeseen increases in cost to serve in these areas. To ensure we continue to meet the ongoing shipping needs of our customers, effective Dec. 1st, 2021, a fuel surcharge levy of 4% will be implemented for all Ground shipments to, from and within BC. All postal codes that commence with the letter 'V' will receive the increased Fuel Surcharge until further notice. As an example, if the current fuel surcharge (FSC) is 15%, 4% will be added to the then current Fuel Surcharge for shipments to, from and within BC, resulting in a 19% Fuel Surcharge. All other shipments would continue to be assessed a 15% Fuel Surcharge. See below for the current FSC schedule. For the complete FSC guide page.
Nov 29, 2021	Ground Service From the Lower Mainland of British Columbia and Vancouver Island - Temporarily Suspended	Due to the heavy rainfall forecast and risk of flooding and debris flow causing road closures throughout British Columbia (BC), Ground Service from the Lower Mainland of BC and Vancouver Island to the rest of Canada is temporarily suspended, effective immediately. Shipments originating from and destined to the Lower Mainland of BC and Vancouver Island as well as shipments originating from the rest of Canada destined to BC are still being accepted. Please continue to monitor our service updates page for any changes. Please note that shipments destined to and originating from BC will continue to be delayed as a result of the ongoing weather and infrastructure issues throughout the province. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress. Thank you for your patience and thank you to the crews working diligently to restore service in British Columbia during this challenging time. Our thoughts and prayers continue to be with those impacted. Please continue to monitor the service alerts and updates page on our website for any changes.
Nov 30, 2021	Severe weather conditions impacting service to Newfoundland	Severe weather that has impacted ferry service and caused damage to infrastructure has resulted in limited access to/from ports and other areas within Newfoundland (NF). As a result, we are experiencing delays of up to 7+ days to various destinations throughout NF. Shipments destined to areas of NF that are inaccessible will be held at a Canpar Express terminal to be processed once access to the impacted area allows. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress. Thank you for your patience and thank you to the crews working diligently to restore access to the impacted areas within Newfoundland.
Dec 02, 2021	Service resumption to, from, and within BC, with the exception of Lytton	All service levels have resumed to, from and within the lower mainland British Columbia and Vancouver Island, with the exception of Lytton which is still inaccessible. Freight currently in our network and any new shipments destined to the affected areas within BC is expected to encounter continuing delays as we work to clear the backlog. Please continue to monitor your shipments online or register to receive automated notifications on the status of your shipments as they progress. Please continue to monitor the service alerts and updates page on our website for any changes.
Jan 14, 2022	Reduced Peak Surcharge	Effective January 16, 2022.
Jan 17, 2022	Severe weather conditions impacting service in Ontario and Quebec.	Due to significant snow fall, we are experiencing service delays throughout Ontario and Quebec.
Jan 31, 2022	Service Delays in the Ottawa area	Please note, due to the ongoing protests in the Ottawa, several areas in the downtown core are inaccessible. Pickup and delivery services may experience delays.
Feb 01, 2022	BC Fuel Surcharge Levy Lifting	Effective Saturay, February 12th, the BC Fuel Surcharge Levy will no longer be applied to shipments destined to, from, or within BC.
Feb 15, 2022	Family Day Hours of Operation	In observation of Family Day, our operations will be closed in all provinces except Quebec and Newfoundland on Monday, February 21st, 2022. Customer Service will be available via phone only from 8:00 am to 5:00 pm EST. Live Chat will be closed. Wishing you and your loved ones a Happy Family Day!
Mar 01, 2022	Service to Ukraine and area temporarily suspended	Due to the current situation in Ukraine and closed airspace, we have temporarily suspended all International services to and from the following countries: Ukraine Russia Belarus Shipments that are currently in transit to any of the above destinations will incur a delay. Please continue to monitor your shipments online. You may also register to receive automated notification on your shipments status as they progress. We will continue to monitor this situation closely and provide updates as they become available. Our thoughts are with those who have been impacted by these devastating events.
Mar 17, 2022	Service delays affecting Cornerbrook and Stephenville	Due to network delays, pickup and delivery service to Cornerbrook and Stephenville may be impacted. Delays are expected to affect these areas for the next 5-7 business days. Please continue to track your shipment and sign up for status notifications under Delivery Options.
Apr 05, 2022	Canpar Express is now an Amazon approved carrier	We are excited to announce that Canpar Express is now an Amazon integrated carrier, providing real-time tracking status to Amazon.This means sellers on Amazon will now be able to select Canpar Express from the Sales Channel dropdown list and VTR (Valid Tracking Rate) will be positively impacted by this enhancement.
Apr 13, 2022	Service delays expected in Manitoba due to severe weather	Due to severe weather conditions and road closures into and throughout Southern Manitoba, service delays may be experienced. Please continue to track your shipment and sign up for status notifications under Delivery Options.
May 12, 2022	Winnipeg terminal moving	Please note, our Winnipeg terminal is moving. Effective May 16th, 2022, our new address will be: 691 Oak Point Highway Rosser, MB R0H1E0 Terminal hours will remain the same.
Jun 06, 2022	Peak Season Surcharge	Effective July 4, 2022
Aug 02, 2022	New Domestic and International Rates effective September 2 2022	Canpar Express will change its annual pricing update to take effect in September 2022. The annual rate update accounts for inflation and other cost increases. Canpar Express remains committed to improving and enhancing the client experience at rates that provide value to your business. Therefore, effective September 2, 2022, Canpar Express tariff rates will increase on average by 3.9%. Select accessorial rates will also increase. Please click the link below to download Ground - September Base Rates Express - September Base Rates International - September Base Rates Select - September Base Rates USA - September Base Rates.
Sep 21, 2022	Peak Season Surcharge - Effective September 30, 2022	Effective September 30th 2022
Nov 21, 2022	Service Advisory: Delays in Willams Lake, BC	Please be advised that service into Williams Lake, BC, is currently experiencing significant delivery delays. We are working as quickly as possible to rectify this situation and will update accordingly.
Nov 25, 2022	Important Service Update: Delay and Suspended Service to Williams Lake, BC Service area.	Effective Friday, November 25 We are currently experiencing significant delays in Williams Lake service areas. We continue to work as quickly and diligently to rectify this situation. Service to these locations will be suspended temporarily. Freight currently in our network consigned to the affected areas is encountering delays because of limited transportation options. Please continue to monitor your shipments online. We apologize for the delays incurred.
Nov 30, 2022	Service delays - Winter Weather events Lower Mainland BC & Vancouver Island	Due to severe weather conditions, Lower Mainland and Vancouver Island will be experiencing delays for both inbound and outbound shipments. Please monitor shipments online and sign up for Get Notified alerts. Lower Mainland & Vancouver Island points impacted: Surrey, Burnaby, Abbottsford, Chilliwack, Hope, Mission, New Westminster, North Vancouver, Richmond, Vancouver, Whistler, Vancouver Island.
Dec 05, 2022	Service advisory- Delay in Montreal downtown areas	In preparation for the Conference of the Parties to the UN Convention on Biological Diversity, taking place Dec 7-19th, 2022, barricades and security are in place. Expect service delays throughout areas of Montreal Downtown core.
Dec 08, 2022	Important : Change in Non-Conveyable Size Criteria	Effective January 3, 2023 the current Over Length criteria, a single side dimension greater than 60" (152cm), will be replaced with the following 1. A single side dimension greater than 48" (122 cm) 2. A second longest dimension greater than 32" (82 cm)
Dec 20, 2022	Weather related service delays across Canada	Due to extreme snow and cold across parts of Canada and weather forecasts service delays are expected for BC, Alberta, Ontario. Click here to view weather alerts across Canada. Please continue to monitor our website for updates.
Dec 23, 2022	Service advisory- Weather related service delays across Canada	Deteriorating winter conditions across Canada are creating disruption in our service. Several terminals will be closing early and routes are being canceled. Please continue to monitor website for updates.
Jan 04, 2023	Important fee update for areas serviced by the Boucherville terminal	Effective February 3, 2023, pickup locations serviced by the Boucherville terminal will be charged a weekly pickup of $7.50 or a daily pickup fee of $2.75, depending on service requirements. The fee is due to the impact of the extensive long-term construction on the Lafontaine Tunnel.
Feb 09, 2023	Service advisory: Service delay in Northern Ontario	Due to extreme weather conditions in Northern Ontario, we are currently experiencing delays in our service to certain areas. We apologize for any inconvenience this may cause and are working to resolve the issue as soon as possible.
Feb 09, 2023	Service advisory: Service delays in Northern Ontario	Due to extreme weather conditions in Northern Ontario, we are currently experiencing delays in our service to certain areas. We apologize for any inconvenience this may cause and are working to resolve the issue as soon as possible.
Feb 24, 2023	Important: Weather related service delays across Canada	Our services are being disrupted due to deteriorating winter conditions across Canada. Please monitor our website for updates on the situation. To stay informed about weather alerts and conditions in your area, click here. We apologize for any inconvenience caused and appreciate your patience and understanding.
Feb 27, 2023	Service Advisory: Weather-Related Service Delays in British Columbia	Due to the current weather conditions, there have been delays experienced in parts of BC. As a result, we are unable to provide service in Revelstoke and Sicamous for today, February 27th. To stay updated on the latest weather updates, please click here .
Mar 03, 2023	Service advisory- Weather related service delays in Mainland and Ontario	Our services in Mainland and Ontario are being impacted by the ongoing winter conditions in Canada. We regret any inconvenience this may cause and advise you to check our website regularly for the latest updates. To stay informed about the weather alerts and conditions in your area, click here. Thank you for your patience and understanding during this time.
Mar 14, 2023	Professional & Administrative Services	Effective April 15th, Canpar Express will be applying a fee on professional and administrative services. These will include, but not limited to, Invoicing adjustments deemed to be the result of customer errors and technical resources beyond the support of Canpar owned shipping systems. Fee may also apply to operational services provided outside of the scope of our normal operations.
Apr 04, 2023	Updated Extended Area points	Please see updated Extended Area points to be effective May 3rd.
Apr 06, 2023	Important: Weather related service delays	We are experiencing delays in parts of Canada due to weather. Click here to view weather alerts across Canada. Please continue to monitor our website for updates.
May 02, 2023	Service Alert - Flooding	Due to current floods in Parts of Quebec there is no service to the following postal codes - G4A, G5A, G0A, G0T, J0K2G0, J0K1V0, J0K3B0, J0K3N0, J0K1L0,K4C - 1A6, J9E1G6, J8P7C2.
May 29, 2023	Service Advisory: Service Delays in Nova Scotia	Due to forest fires in parts of Nova Scotia, we are currently experiencing delays in our service to certain areas. We apologize for any inconvenience this may cause and are working to resolve the issue as soon as possible.
Jun 05, 2023	Service Alert: Forest Fires in parts of Quebec	Due to forest fires in Parts of Quebec, there is no service to the following postal codes until further notice- Lebel J0Y1X0, Lac simon J0Y3M0, Normetal J0Z3A0, Beaucaton J0Z1H0, Val paradis J0Z3S0, Villebois J0Z3V0
Jun 14, 2023	Service Alert: Forest Fires in parts of BC	Due to wildfires service to Port Alberni, Torfino and Ucluelet, BC will be suspended temporarily. Freight currently in our network consigned to the affected areas is encountering delays. Please continue to monitor your shipments online. We apologize for the delays incurred.
Aug 03, 2023	Carbon Surcharge	As part of their Climate Change Plan, the federal government implemented a coordinated nation-wide carbon price beginning at $20 per tonne of carbon dioxide equivalent emissions (tCO2e) in 2019. As of April 1, 2023, this cost has increased by 225% to $65 per tonne. All provinces and territories must maintain a carbon price of at least $65 per tCO2e in 2023. This increase affects multiple aspects of the economy and impacts costs across our entire network ranging from transportation costs to energy costs for heating, to equipment purchases and maintenance. As a result of this change, we have incurred an increase in our overall costs. As such, it is necessary for us to apply a Carbon Surcharge of 2.5% effective September 1st, 2023, for all shipments handled across our network.
Aug 04, 2023	General Rate Increase 2023	We are updating rates as of September 1, 2023. As always, Canpar Express is committed to providing enhanced partnership improvements in response to industry needs and suggestions. Updated rates and Terms and Conditions will be posted on this date.
Aug 17, 2023	Service advisory: Service delays in Northwest Territories	Our thoughts are with the people of Yellowknife and other parts of the Northwest Territories impacted by the ongoing wildfires. Please note that shipments within our network destined to areas with the Northwest Territories impacted by evacuation notices and various road closures are being held in Alberta until delivery operations are able to resume.
Aug 21, 2023	Service advisory: Service delays in BC	Please note that as a result of the state of emergency that has been declared in B.C. due to wildfires, service will be impacted to the Central Interior & Southeastern B.C. Shipments within our network destined to areas that have been evacuated, will be held at the nearest terminal until the area reopens for delivery.
Sep 01, 2023	Professional and administrative fees effective Sep 1, 2023	The professional and administrative service fees have been updated. Please click the link below to download the latest fees, effective September 1, 2023
Sep 06, 2023	Tire Peak Season Surcharge - Effective September 29, 2023	Effective September 29, 2023, Canpar Express will be implementing a Peak Season Tire Delivery Fee of $20 per piece. This commodity specific fee will be applied in combination to existing Special Handling fees that are generally applicable. This seasonal surcharge will remain in effect until January 15, 2024.
Sep 13, 2023	Upcoming Changes to CanShip, API integrations, and Invoice Formats	We are introducing enhancements to Canpar Express Web Services (CanShip) on Oct 22, 2023. Changes include Delivery Photo and Delivery Signature options, Signature Required/Adult Signature options, and Schedule Pickup V2. Communications have been sent out earlier to the API customers and partners regarding the changes to be incorporated by October 22, 2023. To view the communication, please click here (technical documentation is included within the communication). Additionally, there will be two new charges added to the invoicing formats: 1. Carbon Surcharge 2. Poor Label Quality
Sep 27, 2023	Peak Season Surcharge - Effective September 29, 2023
Nov 17, 2023	New security enhancement to Canpar Express website	Effective November 20, 2023, Canpar Express will be implementing security enhancement to the production website www.canpar.com. This update will provide high availability network traffic performance and security while maintaining core balancing. You may experience a brief interruption during the maintenance window, if you do, please refresh the page or your browser. If you have any questions or require further assistance, please contact the Canpar Express Service Desk at Servicedesk@canpar.com or call 1866-588-1488. Thank you for choosing Canpar Express!
Jan 17, 2024	Service Advisory: Weather Related Service Delays in British Columbia	Due to the current weather conditions, there have been service delays experienced in parts of BC. To stay updated on the latest weather updates, please click here. We apologize for any inconvenience caused and appreciate your patience and understanding.
Feb 05, 2024	Service Advisory: Service suspended in Nova Scotia and PEI	Due to significant snowfall and road closures, the service to Nova Scotia or PEI is suspended today. We apologize for any inconvenience caused and appreciate your patience and understanding.
Feb 14, 2024	Service Advisory: Weather-Related Service Delays in Atlantic Canada	Due to significant snowfall and road closures, Sydney Hub is not operational today. We apologize for any inconvenience caused and appreciate your patience and understanding.
Feb 15, 2024	Service Advisory: Sydney Hub Operational with Continued Delays	We would like to let you know that the Sydney Hub is now operational. However, please be advised that delays are still experienced due to the recent significant snowfall and road closures. Please continue to monitor the service alerts and updates page on our website for any changes.
Feb 15, 2024	Service Advisory: Weather Related Service Delays in Newfoundland and Labrador	Due to the current weather conditions, there have been service delays experienced in parts of NL. To stay updated on the latest weather updates, please click here. We apologize for any inconvenience caused and appreciate your patience and understanding.

Mobile Apps

Canpar Express goes MOBILE!

iPhone, iPad and Android users now have the ability to download the Canpar Express Mobile App and use essential Canpar Express functions on the go. The application allows you to track parcels, rate shipments and locate terminals in real time. Some of the cool features are:

• Utilize the integrated barcode scanner by scanning a barcode with the mobile device’s camera.
• Keep items you want to track in a list of parcels for your tracking convenience.
• Pinpoint terminal locations and use the integrated maps to get directions for your convenience.
• Register with MyCanpar to get customized rates, allowing you to access custom information with your current MyCanpar portal login.

Here's how to get started:

Download our Mobile App from the App Store.

Social Media

YouTube

Click on the links below and view Canpar Express’s exciting new videos. Each video has a unique theme - Technology, Ease of Use and Footprint.

Tuned in with Lucy Zilio

Watch as Lucy Zilio from OMNI’s Tuned In spends a day on the road with Canpar Express!